joia99 Privacy Policy
Your personal information is our highest priority. Every piece of your data is kept secure through SSL encryption and strict security measures.
This privacy policy ("Policy") applies to all users of the joia99 platform. By using the joia99 website or services, you are considered to have automatically agreed to all terms of this policy. Please read this policy carefully before using our services.
Introduction and Applicability
joia99 is a trusted online betting and casino platform in Bangladesh. We place the utmost importance on the privacy of our users. This privacy policy sets out how joia99 collects, uses, stores, and protects your personal information.
This policy applies to the main joia99 website (joia99.cam), its mobile version, and all services we provide. By creating an account or using any service on our platform, you are considered to have agreed to this privacy policy.
joia99 reserves the right to change, amend, or update this privacy policy at any time. Users will be notified on the website when changes are made. Users are advised to review this policy regularly on their own initiative.
Data Collection
joia99 collects your information in two ways — directly from you and automatically while you use the platform.
2.1 Directly Collected Information
We collect the following information during registration, verification, and transactions:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Valid Bangladeshi identity document details (National ID / Passport)
- Residential address
- Payment information (bKash / Nagad / Rocket / Upay account number)
- Bank account details (for bank transfers)
2.2 Automatically Collected Information
When you use our platform, the following information is collected automatically:
- Device information — device type, operating system, browser version
- IP address and geographic location (at country level)
- Session data — login time, activity logs, page visits
- Cookie and local storage data
- Betting and gaming history
- Transaction history (deposit and withdrawal records)
Important: In accordance with Anti-Money Laundering (AML) policy and for account verification (KYC process), we may request additional identity-related documents in certain circumstances. This is done entirely out of legal obligation.
Purpose of Data Use
joia99 uses your personal information only for the following legitimate purposes:
3.1 Account Management
- Creating, verifying, and maintaining accounts
- Identity verification and age confirmation (to confirm 21+)
- Secure login and password recovery services
- Identifying and preventing fraudulent activity
3.2 Service Delivery and Improvement
- Processing deposits and withdrawals
- Providing and verifying bonuses and promotional offers
- Customising the platform according to user preferences
- Identifying and resolving technical issues on the platform
3.3 Communication
- Sending account-related notifications
- Sending transaction confirmation messages
- Responding to support requests
- Sending security alerts and important updates
3.4 Legal and Regulatory Compliance
- Meeting AML and KYC obligations
- Implementing responsible gaming policy
- Complying with lawful requests from legal authorities
Data Storage and Security
joia99 uses industry-standard technical and organisational security measures to keep your data secure.
4.1 Technical Security
- SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by SSL encryption.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Firewall: Advanced firewalls prevent unauthorised access.
- Two-Factor Authentication: An additional verification option for sensitive actions.
- Regular Security Audits: Regular security reviews are conducted by third parties.
4.2 Data Retention Period
Your information may be retained for a specified period in accordance with legal obligations, both while your account is active and after it is closed. Financial transaction data is kept for the period prescribed by applicable law.
Fair Play Assured: joia99 is a safe and reliable platform. Our security team monitors the system around the clock and identifies any suspicious activity immediately.
Sharing Data with Third Parties
joia99 does not sell or rent your personal information. However, limited information may be shared with trusted third parties in certain circumstances:
5.1 Service Provider Partners
- Payment Processors: bKash, Nagad, Rocket, Upay, and banking services — necessary information is shared to complete transactions.
- Game Providers: Limited data required for gaming operations is shared with providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Ezugi.
- Technology Services: Providers of server hosting, cybersecurity, and analytics services.
5.2 Legal Requirements
We may be legally obliged to disclose information in the following circumstances:
- A court order or lawful legal request from a government authority
- Direction from a financial crime investigation agency
- Assisting in fraud or money laundering investigations
5.3 Third-Party Obligations
Third parties with whom information is shared are bound by strict confidentiality agreements and may only use that information for the specified purpose.
Cookies and Tracking Technologies
joia99 uses cookies and similar technologies to improve your experience.
6.1 Types of Cookies
- Essential Cookies: Essential for login sessions, security, and core platform functions. These cannot be disabled.
- Functional Cookies: Used to remember your preferences (language, display settings).
- Analytics Cookies: Collect anonymous statistics to understand how the platform is used.
6.2 Cookie Controls
You can manage cookies by going to your browser settings. Please note that disabling essential cookies will prevent you from using some important features of the platform.
6.3 Local Storage
The browser's Local Storage may be used to quickly load gaming preferences and session data. This information is not sent to our servers, and it is deleted when you clear your browser cache.
User Rights
As a joia99 user, you have the following rights regarding your own information:
7.1 Right to Access
You may request our support team to tell you what information we hold about you. We will provide it in due course.
7.2 Right to Rectification
If any of your information is incorrect or incomplete, contact us to have it corrected. Corrections will be made after the information is verified.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information is required to be retained for a specified period due to legal obligations.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive our promotional messages, you may opt out at any time. Essential account-related messages cannot be stopped.
7.5 Right to Close Account
You may request to close your joia99 account at any time. The responsible gaming policy will be followed in such cases. Visit our Responsible Gaming page for more details.
To exercise these rights, contact us via our 24/7 live chat support or by email. Your request will be processed after your identity is verified.
Protection of Minors
joia99 is for people aged 21 and above only. We do not knowingly collect information from minors.
Age verification is mandatory at registration. If we are informed or become aware that any user is under 21, their account will be closed immediately and the collected information will be deleted.
Parents and guardians are requested to ensure their children do not use this platform. If you become aware of a minor's account, please inform us immediately.
21+ This platform is for people aged 21 and above only.
Payment Data Security
Keeping financial transactions secure at joia99 is our highest priority. Your financial information is protected across all methods — bKash, Nagad, Rocket, Upay, and bank transfer.
9.1 Transaction Security
- All financial transactions are completed through SSL-encrypted channels.
- Payment information goes directly to the relevant payment provider — joia99 does not store your complete payment credentials.
- A separate verification code is used for each transaction.
- Suspicious transactions are automatically flagged and sent for review.
9.2 Withdrawal Security
Your identity and payment information may be re-verified when making a withdrawal request. This is done to protect your funds. Withdrawals of a minimum of ৳1,000 are generally processed within 10–45 minutes.
Policy Changes
joia99 may update this privacy policy at any time. In the event of changes:
- A notice will be published on the website
- The "Last Updated" date will be changed
- For significant changes, registered users may be notified via email or message
Continuing to use the platform after changes have been made will be considered your acceptance of the new policy. Users are advised to visit this page regularly at their own responsibility.
The latest version of this policy is always available at joia99.cam/privacy-policy. Older versions are no longer legally applicable.
Contact
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any of your rights regarding your information, please contact us:
- 24/7 Live Chat: Instant support is available through our website.
- Email: [email protected]
After verifying your identity, we will respond to your request in a timely manner. Our support team operates around the clock in Bangladesh Standard Time (BST, UTC+6).
Related Information & Policies
Learn more about all of joia99's policies and terms.